Good for scheduling, But don't count on "customer support"

We use Hotschedules at all of our company stores mostly to facilitate staff scheduling. It helps write more efficient schedules, and gives employees easy access and control over swapping shifts, submitting requests, and a means to contact one another. Hotschedules also helps managers track staff certifications and provides a digital logbook for communication. It also provides a means for staffing and training as well.