Great tool for managers and front line employees
May 10, 2017
Great tool for managers and front line employees
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with HotSchedules
[It's being used] Across the department for several different roles. Helps with call-ins by employees and streamlining the scheduling process. Has helped us to better address the needs of the department and provide a useful tool for the employees to better plan their life and work balance. Has greatly decreased call-ins throughout the department.
- Allows employees to swap shifts easily
- Allows managers to manage swaps from the app on the go
- Helps find coverage quickly for call ins
- Drag and drop function sometimes drops in box below
- Would be nice to be able to use for schedules that are 80 hours per 2 weeks
- Some more reporting options
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |