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HotSchedules Review
May 10, 2017

HotSchedules Review

Leslie Odell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HotSchedules

I own a restaurant and we use HotSchedules for front and back of house scheduling. This helps greatly with communication within the organization because everyone is connected. Things like shift changes can be completed within seconds with the click of a button. We also use the inventory platform which is great; it cut our count time in half!
  • The scheduling phone application is easy to use
  • The inventory platform is very easy to use
  • Phone app makes shift changes and swaps very easy for staff
  • Mobile apps aren't free
  • New update isn't as user-friendly
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support cares about my success
Quick Initial Response
Escalation required
Need to explain problems multiple times
I think Hotschedules is perfectly suited for the restaurant industry. Since schedules in the restaurant industry are rarely set, hotschedules is great because it allows staff to receive their schedules remotely as well as requesting time off and even changing availability.