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HotSchedules Review
May 10, 2017

HotSchedules Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HotSchedules

It is being used in multiple departments for scheduling employees. It provides an easy scheduling program that is user-friendly for our staff and schedulers.
  • It helps manage time off requests.
  • Gives the employees the resources to manage their schedules through multiple functions.
  • It makes writing a schedule simple and developing schedules with data easily accessible for labor control.
  • The override function was taken away for requests. If an employee has a request approved and if they change their plans and end up being able to work, the manager can not override the request and schedule said employee. Which was useful from time to time.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We used a good old fashion Excel sheet and hotschedules is a million times better.
If you're managing a large schedule, you have multiple tools and indicators on a template to manage that schedule. Icons show hours for the week as well as predicted and wages for the week. The amount of reporting feels a little bulky, too many reports that make it difficult to find what you're looking for.