Communicate with Ease
May 10, 2017
Communicate with Ease
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with HotSchedules
We use HotSchedules on a daily basis for posting employee schedules and communicating with the staff. Our employees are able to request specific days off, swap shifts, input their availability and so much more. The biggest business problem that HotSchedules has helped us address is communication, which is vital to any business regardless of industry. The Logbook feature is especially helpful as the managers are able to communicate quickly and effectively regarding operations of the business/staff.
- The Logbook: This is a great tool for communicating between staff members, especially for businesses where employees do not interact in person everyday. Employees can take a couple days off and return to work without missing a beat.
- Employee Scheduling: Employees may easily view their upcoming schedules from anywhere, at anytime. In addition, the scheduling tool allows employees to easily submit their availability, which shows up on the schedule when the manager is creating the schedule for the week.
- Hour Tracking: This is an extremely helpful tool for mitigating unnecessary payroll expenses. HotSchedules keeps track of all employee hours and alerts you when employees are approaching overtime. It even informs you of the exact time an employee will hit overtime.
- Copying Schedules: Before the recent update, it was very easy to copy the previous week's schedule into the following week. It was a significant time saving tool for schedules that typically remain consistent from week to week.
- Creating Templates: This function does not always work correctly. I have had to create a template several times because the previous template was not saved in the system. This could simply be user error however.
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
- None
I have never used a platform like HotSchedules prior to my current place of employment but I have to believe that HotSchedules is one of, if not, the best schedule management platforms available.