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Improving schedules one day at a time
June 19, 2017

Improving schedules one day at a time

Emma Burns | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HotSchedules

It is used in a multiple departments as a way to efficiently schedule about 180 employees. It helps address the accessibility of the schedule to our employees and allows for quick response to covering shifts and broadcasting essential information to our employees. It has reduced the amount of time needed to complete schedules as well as in finding coverage for shifts.

The logbook is also a very important aspect of HotSchedules that we use on a daily basis to convey messages between Managers and record the days events.

  • The release/swap function is really a well thought out idea that allows employees the freedom to adapt their schedule if necessary and managers the control to see what is going on with the shifts and where things can be improved.
  • The Logbook is one of the strongest attributes of HotSchedules because it allows all the information of day-to-day operations to be in one spot and can be accessed by all management.
  • The not allowing of shifts to be picked up if there are overlapping hours is very problematic and should be at the discretion of the manager to watch for these things, not the system.
  • The app should have the ability for managers to see and edit schedules. It would improve the versatility of the app and allow for better access outside of the office.
  • If a manager could add jobs, locations, and schedules to an employee while in the scheduler instead of moving out the scheduler and to the staff list to edit the availability it would make for a more flawless application of the scheduler and the jobs.
ProsCons
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
None
I have not used any other product like HotSchedules. Prior to HotSchedules we used a paper schedule made in Excel.

HotSchedules is well suited for a business that has more than 15 employees and wants to improve their staffing. It gives the employee ready access to their schedule on their phone instead of having to call in to work or find a printed schedule.

It would not be as well suited for a smaller business that sees the majority of its employees on a daily basis and can convey major topics with them in person.