Good but not enough....
June 15, 2017
Good but not enough....
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with HotSchedules
We use HotSchedules to schedule FOH and BOH employees - the entire restaurant's work force.
- Schedule posting and organization, obviously
- Integrates with Micros so I can lock the schedule and avoid punching in early by employees
- HotSchedules interface could stand to be more pliable. I run a twenty four hour business. My business day starts at 8am one day and ends at 8am the next day. It is virtually impossible to schedule overnight employees because the system recognizes the shift as the next day. Before the recent upgrade, it was much easier to schedule. When I inquired about going back to the old software, I was just told no. Now I'm looking for alternative programs
- The budgeting tool is a mystery and is very rigid. It's based on a single type of schedule based on days of the week and business levels.
- Any requests for training gets routed back to the online videos which neither provide any real training and there's no ability to ask questions in real time.
- No up-to-the-minute information. You have to wait until the next day to see who is approaching overtime. I would love to get a text whenever an employee is approaching overtime, not based on a report.
- No on-boarding software. No tip integration. No payroll intergration.
| Pros | Cons |
|---|---|
Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support cares about my success Quick Initial Response | Not kept informed |