Good System, some Advancement Needed
January 12, 2018
Good System, some Advancement Needed
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with HotSchedules
We currently use HotSchedules for all scheduling and training needs at 8 locations across the country. The system is also used as a timekeeping function within 1 of those venues. We recently went live with the Schoox program through the system this year. The system currently addresses the scheduling needs and has provided an online training option for our remote locations.
- Easy end user interface, our employees can very quickly access their schedules and hours through the mobile platform.
- Easy to read schedules, there is no trouble identifying when someone is scheduled to be at work.
- Management of timekeeping records is clean when the system is used directly for clock in/out.
- Not user friendly with POS systems, we recently experienced a major issue with our payroll run because the system was not able to identifying two separate rates of pay in the middle of a pay period.
- Schedule rotation functionality does not always work consistently. It would be great if inconsistencies in the schedule were identified by the system, at present we have to identify issues manually.
- Reporting options will only allow us to look back and pull reports for 30 day increments. This is not helpful when we are responding to legal suits which require all payroll/schedule data for an employees tenure with the company.
| Pros | Cons |
|---|---|
Quick Resolution Good followup Problems get solved Kept well informed Immediate help available Support cares about my success Quick Initial Response | Escalation required Need to explain problems multiple times |