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HotSchedules - Mobile Clock-In
January 22, 2018

HotSchedules - Mobile Clock-In

Caleb Cochrun | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HotSchedules

It is being used by our home office employees that are mobile and in the field for the WebClock. They aren't able to clock in at any restaurant of ours so we needed a mobile app that could track hours and compile data for us.
  • Very user-friendly
  • Customer service is very nice, patient, and willing to help right away
  • Hotschedules is a very slick looking site/application
  • I don't like that even as the admin in the above store console that I don't have access to turn on/off all features. Even for users below me. I need to contact customer service and they have to do it which just creates a lag.
  • I don't know the features that are available sometimes because they aren't activated right away for some reason, and to my point above, I have to reach out to someone else to see what they are/activate them.
  • The automated reporting isn't very robust, I really need to be able to have an automated report that can give me individual employees' hours for a week not just by job code.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
None
We don't have anything to hold this up against right now.
Hotschedules is accessible by anyone, anywhere which is great. The lag between adding features as I stated before is a set back though and the inability to modify automated reports [is as well]. A, so the format in which most reports export to Excel is very messy and cannot be changed which is a pain to deal with sometimes.