Hotschedules for the non resturant work place.
January 25, 2018

Hotschedules for the non resturant work place.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with HotSchedules

The entire organization uses the product to manage ski area employees. I used it in my department. It addresses the employees ability to know their schedule as well as trade shifts and communicate with the manager. it did help keep folks accountable to their schedule and lets me deal with other issues that before we used the app, had to be addressed by me to find replacements for shifts.
  • It helps with schedule shift trades and publishes the entire schedule for each day so folks can tell who is on shift and when. It enables a staff of mostly teenagers to be able to contact me and help them with any issue regarding scheduling and HR issues they needed to approach me with from time to time.
  • It enables the manager to force the employee to be responsible for their attendance.
  • Saves time in dealing with shift exchanges and various requests dealing with time off and so on.
  • It is extremely difficult to use for my weekly set up. because our shift times differed from the other two resorts that used it, the time slots for when shifts started were different due to different operating hours. Because I had to put in different availability times I had to drag and drop each employee (73 of them) on to the shifts. Because they were not seen as available the program would not show them in the drop down to easily select them as being available for the highlighted shift box
  • If I was able to set up my own shift start times for a.m. and p.m and those parameters for myself versus having to have our rep be contacted to see if the change was possible. On our end, the call never was made and I had to spend a lot of time dragging and dropping each week. I did re-use schedules but with so many folks needing different days each week it ended up being less of a shift change and hey you forgot ..... fight that I dragged and dropped each week.
  • I think simplifying the system for availibilties and letting the user set them up themselves (like campground master reservation system) would have been great. the time I spent each week would have come from the initial set up phase and would have saved time down the road.
ProsCons
No escalation required
Support cares about my success
Poor followup
Difficult to get immediate help
Need to explain problems multiple times
Slow Initial Response
I had not used that feature yet, it had not completed set up and implementation last season.
I have not used any other Scheduling software for employees. As a campground manager in the summer season, we are using campground master for reservations. it is very similar in process to employee scheduling. the ability to the user of that program to set up their own parameters for time and reservations is something that would benefit the employee scheduling software.
It is a definite help to the manager, less time spent with shift changes, employees who lost a paper schedule no longer have that excuse. They can easily get a hold of the manager and not play phone tag for long periods of time. Enabled me to spend more time out in the field versus in the office tracking folks down.
It seems well suited for the employee user end, so they can work with their manager and be accountable for their schedule. I think you can better adapt it to non-restaurant settings by increasing the ease of use for the scheduler with lots of employees. The difficulty is for the person making the schedule if it has been adapted to a different setting. Universal shift parameters which can be set up by each scheduler on their own, without having to have the app provider make the changes on their end to meet each need is what would make it really great to use. I did like it, it really helped me save time and put shift trades back on the person who was working the shift.