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HotSchedules support is slow
November 02, 2021

HotSchedules support is slow

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with HotSchedules

We use this software to schedule all hourly employees at all locations, and manage labor expenses.
  • If someone worked for a restaurant before, they may already be familiar.
  • Fairly easy to use.
  • Customer support is terrible in terms of response... +1 month of cases to be resolved.
  • Impossible to get in touch with a live person.
  • Labor management.
  • Lower productivity due to waiting around for hot schedules support.
[Schoox] takes a long time to build out and is not the easiest interface. Feels old.

Do you think HotSchedules delivers good value for the price?

No

Are you happy with HotSchedules's feature set?

No

Did HotSchedules live up to sales and marketing promises?

No

Did implementation of HotSchedules go as expected?

No

Would you buy HotSchedules again?

No

HotSchedules will work for you if you use at as a very basic scheduling software. If you have any issues with the system, getting live support is near impossible. I would highly advise to avoid this software.