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Great Service - Fantastic Customer Support!
November 05, 2013

Great Service - Fantastic Customer Support!

Jay Morrison | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction

  • HubSpot's Inbound Marketing Consultations are second to none. They guide me through exercises and explain how to improve my website's content to improve our organic search results
  • I used to pay alot of money to Google AdWords and got a ton of garbage hits. I pay less using HubSpot, reduced my Google Adwords to zero and have more quality hits.
  • The daily and monthly reports that my team gets from HubSpot's reporting gives us great information on the quality of our website's blogs and key words we are targeting.
  • The mobile HubSpot application is good but I wish it had more of the reporting and dashboard features that the full website has
  • The product is expensive and the cost will be a factor when we decide to renew or not.
  • HubSpot helps us optimaize our site to achieve better organic search results and to rely less on paying Google AdWords
The only reason is the expense. It is a very expensive product and while there is high value, and the support is awesome, the high cost may be hard to justify to my Board of Directors year after year. The fact that it is cheaper than paying Google is a major plus and one of the major reasons the high cost may be easy to justify to my BOD
My best advice is to use HubSpot's amazing Inbound Marketing Consultations and their technical support folks as much as possible. Their folks are friendly and extremely knowledgeable and very easy to reach. They have helped enhance our website tremendously. They are a pleasure to work with!