The CRM you need to keep your sales and marketing teams aligned
June 03, 2016

The CRM you need to keep your sales and marketing teams aligned

Mara Gordon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

The HubSpot CRM is used by our sales team. We use it to stay organized and keep track of where leads are in the pipeline.

Pros

  • I like that the HubSpot CRM keeps the sales team and the marketing team on the same page.
  • Progress and goals are easy to see and understand within the interface.
  • I like that they're always updating it and adding new features.

Cons

  • The major thing that I've noticed is that the platform is sometimes buggy, which makes getting work done frustrating sometimes. But their customer service is typically very helpful and quick.
  • I don't like that there are additional costs for the add-ons. Most people using the CRM are also probably using the marketing platform which is already expensive.
  • The sales team is much more efficient now. The team is organized and everyone knows which leads belong to which sales reps.
I think it's great for SMBs. I'm not sure if it would be well suited for a very large company, but who knows!

HubSpot CRM Feature Ratings

9.1
Customer data management / contact management
10
Workflow management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
7
Quote & order management
Not Rated
Interaction tracking
8
Channel / partner relationship management
9
10.0
Case management
10
Call center management
10
Help desk management
10
10.0
Lead management
10
Email marketing
10
9.5
Task management
10
Billing and invoicing management
Not Rated
Reporting
9
9.3
Forecasting
8
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
Scripting environment
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
10.0
Marketing automation
10
Compensation management
Not Rated
9.0
Mobile access
9

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