B2B marketer at a digital marketing agency
Overall Satisfaction with HubSpot CRM
My agency uses HubSpot CRM as a contact database - it is very well organized and a very intuitive tool. On a daily basis I use this CRM to keep track of all my contacts, it is really helpful that each contact has their own timeline of actions. The CRM does a great job of aligning the sales and marketing teams - everyone can see what has been happening because the leads actions are automatically tracked, for example when they last spoke to a sales peorson or if they have opened and clicked on an email. All in all the CRM provides a simple and well organized space to keep all your contacts in one place.
Pros
- The biggest pro is that the CRM is completely free! Until you want to upgrade to more advance packages and add ons.
- Very intuitive.
- Lets you attach notes and reminders to clients.
- Excellent automatic lead tracking actions.
Cons
- Sometimes can take a while to load/doesn't load properly. Have to refresh several times for it to return to its normal format.
- Big jump in price from free CRM to extra add ons.
- Helpful system with good quality leads.
- Increased ROI.


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