HubSpot CRM - For those ready to grow!
May 05, 2017

HubSpot CRM - For those ready to grow!

Mike Rizzo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot CRM was selected to reduce the cost of our previous CRM expenses (Salesforce) for an organization that was (and still is) in it's early growth stages. The cost and cumbersome nature of SFDC is too much to manage for an organization that has never used a CRM and is looking to grow quickly and easily with valuable tools.
  • HubSpot CRM makes managing contacts and their associated deals / companies much easier than any CRM I've used in the past.
  • HubSpot CRM contact management is awesome. You can really easily change lots of contact data or ownership, something SFDC is sorely missing.
  • HubSpot CRM has room for improvement on custom views. The ability for reps to update or view different fields is a little too open.. the recent BETA release is really making great strides to help fix that though!!
  • Our company has been around a long time but they were never able to see the revenue or project the revenues they may get from new leads. HubSpot CRM was a way to quickly build that into our business process and now we can finally see our growth and projected growth.
Salesforce is really expensive and HubSpot CRM is free.
Salesforce is complex and HubSpot CRM is easy.
Salesforce is clunky and old and HubSpot CRM is fluid and new (and always getting better)
If you're looking to grow your business and need to manage your contacts and the revenue or "deal" information associated to them HubSpot CRM is a great place to start. You might not be able to scale to a 1,000 person company on the platform (yet) but it'll definitely get you by as you continue to grow from 1 person up to 100. More complex contract management (though arguably managed through other apps) would be a bit cumbersome in the current version of HubSpot CRM but there are plenty of useful ways to grow your business with the software today.

HubSpot CRM Feature Ratings

Customer data management / contact management
10
Territory management
7
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Interaction tracking
10
Call center management
3
Task management
10
Reporting
3
Forecasting
5
Pipeline visualization
10
Custom fields
10
API for custom integration
10
Role-based user permissions
10
Single sign-on capability
Not Rated
Marketing automation
8
Mobile access
10