HubSpot is great!
September 10, 2019

HubSpot is great!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

Currently, we use it in our marketing and sales departments. HubSpot CRM helps us keep our contact data base clean, helps us with emails, landing pages, CTAs and forms, and making processes automated through workflows.

Pros

  • Helps us keep our contact database clean
  • Helps us automate processes through workflows
  • Helps us understand analytics through insightful data

Cons

  • Some functionality within workflows is missing, making things a bit tricky.
  • Contact and Company property fields syncing or auto-updating when changed is missing.
  • Very positive impact.
Well suited for all business needs.

HubSpot CRM Feature Ratings

8.5
Customer data management / contact management
10
Workflow management
10
Territory management
Not Rated
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
5
Channel / partner relationship management
8
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
10.0
Lead management
10
Email marketing
10
9.0
Task management
8
Billing and invoicing management
Not Rated
Reporting
10
9.5
Forecasting
Not Rated
Pipeline visualization
10
Customizable reports
9
9.5
Custom fields
10
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
9
10.0
Role-based user permissions
10
Single sign-on capability
Not Rated
10.0
Social data
10
Social engagement
10
10.0
Marketing automation
10
Compensation management
Not Rated
10.0
Mobile access
10

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