Item: HubSpot CRM
Rating: 10
Author: Verified User

Overall Satisfaction with HubSpot CRM

Use Cases and Deployment Scope

I use HubSpot CRM to keep track of all our customer accounts and deal information. It's a single source of truth between our multiple departments. I also heavily use the reports and templates day to day. The templates save me a ton of time for the different types of follow-ups I need to send.

Pros and Cons

Pros

Building detailed reports
Saving templates to use and standardize across the team
Manages and organizes various call types

Cons

I feel it can be a bit overwhelming when new to the platform. I'd love more quick tutorials as I don't have time to dig into the academy portion.

Return on Investment

I'd say it's impacted our cost savings. It saves each team member a ton of time and automates a lot of processes for us.

Usability

I like the UI the best. Each CRM tool can be tricky to learn, but HubSpot CRM is the easiest I find.

Team Alignment Benefits

This has helped communication sharing become more automatic. I can easily tell which companies have participated or been a part of our different marketing campaigns.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Likelihood to Recommend

It helps keep me very organized and up-to-date on all my accounts.

HubSpot CRM Feature Ratings

Comments

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HubSpot CRM Helps Save Me a Ton of Time and Keeps Me Very Organized.