The easy and efficient CRM.
July 27, 2023

The easy and efficient CRM.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot helps us stay organized towards the superior business goals. It is very transparent, efficient and easy to integrate and supports various teams within our organization. As a sales focused person, I am able to monitor my leads as well as share and keep a track of the pipeline easily. HubSpot helps to solve the problem of tracking an actual status of a lead/deal as everything is categorized under a contact/company and all users in your team can check the same real time.

Pros

  • Lead pipeline
  • Goal status
  • Track emails

Cons

  • Hangs often, need to fix that
  • UI can be a bit more interesting, add colors
  • Clear deal status
  • Focus on sales pipeline
  • Efficient in updating real time status of contacts/leads
HubSpot is the first paid CRM that I have used and it has been a great learning experience.
By being transparent and letting each other teams know what is happening.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

From my experience, HubSpot js great for all sales teams. Prospecting and tracking the real time status are very easy to comprehend.

HubSpot CRM Feature Ratings

8.8
Customer data management / contact management
9
Workflow management
8
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
Not Rated
Interaction tracking
9
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
9.0
Lead management
10
Email marketing
8
8.0
Task management
8
Billing and invoicing management
Not Rated
Reporting
Not Rated
6.7
Forecasting
6
Pipeline visualization
8
Customizable reports
6
5.0
Custom fields
5
Custom objects
5
7.5
Role-based user permissions
7
Single sign-on capability
8
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
6.0
Mobile access
6

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