CRM is the way to go!
July 30, 2024

CRM is the way to go!

Jeroen Tromp | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

As account manager I manage accounts, contacts and deals. I work for a hotel chain and I am responsible for corporate travel and group business for the benelux. With HubSpot we funnel business and connect between our and other departments.

Pros

  • the associations between contact, companies and deals
  • tasks and automations. Also sequences
  • modularity

Cons

  • associations through Outlook with BCC email address. I have accounts that can be associate to 10 deals, when it's only supposed to be related to one
  • after emails get into generic email in HubSpot inbox, it's almost impossible to find it back after closing it
  • emails are difficult to find in profiles. i.e. when deals get big, and there is much communication, to find the first email, you need at least 10-15 minutes to find this email in that profile. there is no filter option in the email sheet in a profile.
  • Allthough emails threads are put together in HubSpot, individual emails are also logged
  • I can't share ROI
I think it is super user friendly

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

I like that HS is always improving and adding new features. I have use 10 other systems (software and cloud based) and this is the best

HubSpot CRM Feature Ratings

7.3
Customer data management / contact management
10
Workflow management
10
Opportunity management
1
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
9
Interaction tracking
5
10.0
Help desk management
10
Marketing Automation ()
Not Rated
8.0
Task management
8
Reporting
8
9.0
Pipeline visualization
9
Customizable reports
9
10.0
Custom fields
10
Custom objects
10
10.0
Role-based user permissions
10
Single sign-on capability
10
Social CRM ()
Not Rated
Integrations with 3rd-party Software ()
Not Rated
5.0
Mobile access
5

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