Simple Setup Big Impact
June 26, 2025

Simple Setup Big Impact

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot CRM has made a huge difference for our team. We finally have one place where we can see everything happening with a customer—whether it's an email they opened, a form they filled out, or a deal in progress. The automation tools have saved us a ton of time and helped us stay consistent with follow-ups and lead nurturing. It’s easy to use, gives us real insight into what’s working, and has brought our marketing and sales teams onto the same page.

Pros

  • Contact Management
  • Drip Campaigns
  • Marketing Automation

Cons

  • Price Structure
  • Feature paywalls
  • UI can be confusing at times
  • Better Lead Organization
  • Faster, Smarter Follow-Ups
  • Improved Marketing Performance Tracking
Overall it is an easy to use system. It does have moment's where it CAN feel overly-complex to do simple tasks, but overall it's easy to use.
HubSpot CRM has closed the gap and stacks up to staple CRM's like Sales Force. They've made themselves more appealing by lowering the entry-cost to get started.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

HubSpot CRM has done a great job making itself more approachable for small to mid-sized businesses. With a free CRM at the core, it gives companies a way to get started without a big upfront investment.

HubSpot CRM Feature Ratings

9.7
Customer data management / contact management
10
Workflow management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
8
Quote & order management
10
Interaction tracking
10
10.0
Case management
10
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
API for custom integration
10
9.0
Role-based user permissions
9
10.0
Social data
10
Social engagement
10
Integrations with 3rd-party Software ()
Not Rated
10.0
Mobile access
10

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