HubSpot CRM Review
June 26, 2025

HubSpot CRM Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot CRM to track deals and potential leads. We have mapped out our sales pipeline and move contacts through stages as they go from qualified lead to contract signed, etc. We also track all email communication and sales goals through HubSpot CRM .

Pros

  • Email tracking and open rates
  • Easy user interface
  • Lots of functionality

Cons

  • It is pretty expensive for a yearly subscription
  • Still unsure what the Marketing Suite entails
  • Improved sales efficiency
  • Improved Data Visibility and Reporting
  • Increased customer engagement
I think it is relavely easy to use but again there are lots of features and functionality that we are not using because we don't know how it works/aren't taking the time to figure out what else we can do
HubSpot CRM definitely has the most features and is built for enterprise clients. We have been testing some other CRMs. They often have limited functionality but for a cheaper price ex. Attio.

Do you think HubSpot CRM delivers good value for the price?

No

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

I dont feel like the price point is good for smaller businesses - it is not maintainable. It is very good for lots of functionality with setting up email flows, tracking emails, viewing and analyzing sales pipelines and generating reports.

HubSpot CRM Feature Ratings

8.2
Customer data management / contact management
9
Workflow management
8
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
Not Rated
Interaction tracking
7
7.0
Case management
7
Call center management
7
Help desk management
7
8.0
Lead management
8
Email marketing
8
8.0
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
8
8.0
Forecasting
8
Pipeline visualization
8
Customizable reports
8
7.5
Custom fields
8
Custom objects
7
API for custom integration
Not Rated
10.0
Role-based user permissions
10
Single sign-on capability
10
5.0
Social data
5
Social engagement
Not Rated
8.0
Marketing automation
8
Compensation management
8
5.0
Mobile access
5

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