My honest review on HubSpot and its features.
February 16, 2021

My honest review on HubSpot and its features.

Kunnath Rahul | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot Service Hub

Actually I am also a user of HubSpot Service Hub. I also recommended our organization to use HubSpot for social media marketing and for other services. The IT department and marketing department are using this software from long period of time. Also thinking about using HubSpot in sales department to help marketing areas.
  • Simplicity of usage
  • More efficient
  • Easy to maintain and easy to install the software
  • Good helping guides to get started.
  • Marketing of products can be done more efficiently by using HubSpot Service Hub.
  • Huge customer management and services can be provided using HubSpot.
  • Better usage of HubSpot will have huge impact in organization's success
  • Positive impacts such as product sales are happened for good.
  • Some technical issues while integrating with other softwares.
  • Email integration is good.
Agile software is a good one but not as HubSpot Service Hub. Because the restrictions such as cost and complexity is more than HubSpot. By comparing other features also, HubSpot is better one. But the cost comparing to sales force software HubSpot is more costly. Sales force has good features like integrating with other softwares that can be difficult in HubSpot.

Do you think HubSpot Service Hub delivers good value for the price?

Yes

Are you happy with HubSpot Service Hub's feature set?

Yes

Did HubSpot Service Hub live up to sales and marketing promises?

Yes

Did implementation of HubSpot Service Hub go as expected?

No

Would you buy HubSpot Service Hub again?

Yes

This software can have huge impact in marketing and sales purposes. Better understanding of the techniques of HubSpot can give unpredictable growth of the product's sales of organization.

HubSpot Service Hub Feature Ratings

Organize and prioritize service tickets
6
Expert directory
8
Subscription-based notifications
9
ITSM collaboration and documentation
7
Ticket creation and submission
6
Ticket response
6
External knowledge base
7
Internal knowledge base
8
Customer portal
8
IVR
Not Rated
Social integration
7
Email support
8
Help Desk CRM integration
8