HubSpot Service Hub
April 25, 2021

HubSpot Service Hub

Barbara Wiesner | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with HubSpot Service Hub

We use HubSpot Service Hub across our company, tracking all interactions with our B2B partners and our clients. Because we also use the Sales Hub, it allows us to seamlessly move a contact or company from prospect to client, with all records/history available for reference.
  • Log calls, meetings and emails within each ticket.
  • We've set up workflows to allow automated emails and processes that save us time every day.
  • Multiple ticket pipelines allow us to track and report different types of things separately or together (billing. special projects, general inquiries, etc).
  • The lack of spell check in email.
  • Inability to remove a contact or company from a ticket and associated records and have it remain unassociated each time.
  • It has made our client interactions more streamlined with all info in one place.
  • Workflows, snippets, and email templates have helped automate processes we used to do one by one by hand.
We switched from TeamSupport to HubSpot for the integration with our HubSpot sales and marketing CRM. While TeamSupport was great and had many features we liked, the combination of all information in one place, and the added benefit of the workflows, the Service Hub better fits our needs.

Do you think HubSpot Service Hub delivers good value for the price?

Yes

Are you happy with HubSpot Service Hub's feature set?

Yes

Did HubSpot Service Hub live up to sales and marketing promises?

Yes

Did implementation of HubSpot Service Hub go as expected?

Yes

Would you buy HubSpot Service Hub again?

Yes

We really like how easy it is to use for most members of the team, as well as how customizable it is, with ticket properties we can add as needed to refine or sort for subsets of clients.

HubSpot Service Hub Feature Ratings

Organize and prioritize service tickets
10
Expert directory
Not Rated
Subscription-based notifications
7
ITSM collaboration and documentation
9
Ticket creation and submission
10
Ticket response
10
External knowledge base
8
Internal knowledge base
8
Email support
9
Help Desk CRM integration
10