Item: HubSpot Service Hub
Rating: 9
Author: Ed Romaine

Use Cases and Deployment Scope

Service Hub provides us a concise way of taking care of our customers. We like the clean simple path it takes us down. Training levels are minimum (which is always important). And to me, it provides a 360 degree view to our sales and service teams for each customer. This is vital for keeping relationships, up-selling, not losing an opportunity and keeping customers happy.

Pros and Cons

Easy to use
Visibility to entire team
Problems don't fall between the cracks

Need to be able to customize and prioritize tiles when in deal view
Should have web forms and telescripts built into the program (templates)

Return on Investment

Too new to tell, but think the ROI will be great.
Being more customer centric is our mantra and this helps.
Improves visibility to metrics and performance... a good thing!

Alternatives Considered

HubSpot CMS Hub, HubSpot CRM, Remember the Milk, Adobe Acrobat DC, Adobe PhotoShop and RoboForm

We selected HubSpot Service Hub because we are already using the HubSpot CRM and other segments, so being in the HubSpot ecosystem it seemed to make perfect sense to keep all information and data within the same framework to optimize its effects and learning curve. Other programs meant a totally different system and integration and training issues.

Key Insights

Do you think HubSpot Service Hub delivers good value for the price?

Yes

Are you happy with HubSpot Service Hub's feature set?

Yes

Did HubSpot Service Hub live up to sales and marketing promises?

Yes

Did implementation of HubSpot Service Hub go as expected?

Yes

Would you buy HubSpot Service Hub again?

Yes

Other Software Used

HubSpot CMS Hub, HubSpot CRM, HubSpot Marketing Hub

Likelihood to Recommend

I think Service Hub is perfect for organizations that [are] starting to modernize their service support and those who can gain tremendous value in involving the sales team into service. I think most organizations do a horrible job of keeping sales people involved with their customers when there are problems.... until they are a disaster (sometimes too late). HubSpot Service Hub eliminates that excuse and problem.

Great addition to the HubSpot Ecosystem

Overall Satisfaction with HubSpot Service Hub