Easy and fast to implement, simple to use for employees
September 30, 2022

Easy and fast to implement, simple to use for employees

Jennifer Brown | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Human Interest

We implemented Human Interest a few months ago when setting up a new 401(K) with employer match at our nonprofit, with about 30 eligible employees. Because of changing laws in California, we needed to implement a retirement savings plan for employees and were looking for an option that would allow us to seamlessly integrate it with our existing payroll software. Human Interest helped us to do that with few extra steps required of our HR and finance staff.

Pros

  • Integrate with HR and payroll systems (we use Zenefits)
  • Very quick setup & implementation
  • Simple dashboard for employees

Cons

  • Receipts / invoices are emailed in a weird format and not available to download off the website
  • The implementation & training process is not very personalized
  • Employees were very excited to have this new benefit
  • Simple to manage, which means the added benefit requires almost no extra staff time to oversee
The support throughout the setup and launch process was good. I got passed between a few different people as we went through different stages of the process, but everything was pretty seamless. They also gave us a free year of the "concierge" service, though we haven't used it at all to my knowledge, so I can't really comment on the benefits of that.
The integration with our payroll system (Zenefits) was incredibly seamless from the very first payroll cycle. Even employees who signed up just 1 day before payroll was run still got included in that payroll cycle. We have over 75% participation within 2 payroll cycles, and as the system administrator, I was thrilled that I didn't have to field a bunch of questions from staff about how to set up their account -- which speaks to how easy it was from the employees' perspective as well.
We selected Human Interest based on it's pricing to the organization as well as pricing for employees (there is a discount for also being a Zenefits customer), timeline for being able to set everything up, and ease of use of the system. We spoke with 4 different 401(k) plan providers and knew we wanted one that would integrate seamlessly with our payroll system (one of our main criteria)

Do you think Human Interest delivers good value for the price?

Yes

Are you happy with Human Interest's feature set?

Yes

Did Human Interest live up to sales and marketing promises?

Yes

Did implementation of Human Interest go as expected?

Yes

Would you buy Human Interest again?

Yes

If you need something that is easy and quick to set up, with minimal extra hassle for your HR and finance teams, the Human Interest is a great product. I went through an initial project timeline leading up to the launch, which was very simple and straightforward. I probably only had to spend about 10-12 total hours getting everything ready for launch. I also appreciated the live Zoom info session they did with our staff prior to the launch, so I didn't personally have to field a lot of general questions about how a 401(k) works. Once you get it launched, it's pretty "hands-off," which is a good thing -- employees can get set up in 5 minutes and easily manage their contributions through their dashboard.

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