Great experience with Human Interest
June 09, 2025
Great experience with Human Interest
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Human Interest
We are using HI as our 401k administrator.
Pros
- HI has been great about follow-through and follow-up.
- HI reps have been easy to work with and friendly.
- HI handled all the behind-the-scenes details so I didn't have to worry about it.
Cons
- Our set-up is tricky because we employ tutors that act like seasonal employees. The auto-push of info from Rippling to HI is a great feature, but, in our case, it makes things a little jumbled.
- That the reps have a clear understanding of what can and cannot be done. I was told that we could switch our 401k to a 403b on the initial call and later told that was not possible
- We are very new to having a 401k plan. Our last administrator were not engaged at all. HI has been great because I think our employees feel like it's a legit resource and that they can get answers when they need them.
Very transparent. I knew the costs from the initial meeting.
Paychex Flex was a terrible experience from start to finish. Bad communication, no follow-through, incorrect setups, etc... HI has been the opposite of all those things so far.
Do you think Human Interest delivers good value for the price?
Yes
Are you happy with Human Interest's feature set?
Yes
Did Human Interest live up to sales and marketing promises?
Yes
Did implementation of Human Interest go as expected?
Yes
Would you buy Human Interest again?
Yes
Comments
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