Item: iApplicants
Rating: 8
Author: Adam Ingber

Overall Satisfaction with iApplicants

Use Cases and Deployment Scope

iApplicants is used as our Applicant Tracking System. Through iApplicants, I am able to post jobs to multiple sites. Although it does not have all the bells and whistles of a more sophisticated ATS, for my company It is the most cost effective solution. We use the system to house all resumes that come in through our job postings. Some managers are able to use the system more effectively than others to communicate their hiring needs.

Pros and Cons

Pros

Easy to use
Cost effective
Great technical suport

Cons

Search capability
Reporting features

Return on Investment

Time to fill
Ease of use

Alternatives Considered

Taleo, ATS module from Sage

I use iApplicants simply for the pricing. I would prefer a more robust product, but for the dollars, I'm paying currently, iApplicants gives me the best bang for my buck!

Likelihood to Renew

Unless someone else can give me similar pricing, I can't imagine I'd go elsewhere. I have renewed for several years now. I also have dealt with the same individuals over this time, which I greatly appreciate.

Likelihood to Recommend

How many employees does your company have? I believe it is suitable for companies similar in size to mine or with fewer employees. I believe larger size companies should only use iApplicants if they hire employees in bulk. Meaning if they make simple hires it would be an excellent product for them. Because of the limited search capability, it may not be suitable for everyone.

Using iApplicants

Users and Roles

3 - Human Resources

Support Headcount Required

1 - I prefer that only HR folks be involved in the day to day use. Resumes are distributed from the system via email to hiring managers. If many applicants are chosen for phone screens or interviews after an initial submission period, a report is configured and sent via email to the hiring managers for discussion.

Business Processes Supported

Pricing
Ease of use
Customer Support

Innovative Uses

The screener questions help weed out resume submissions for some roles

Future Planned Uses

If search capabilities and reporting capabilities become more robust, I can see some additional usage.

Evaluating iApplicants and Competitors

Products Replaced

Key Differentiators

Price
Positive Sales Experience with the Vendor

Pricing. I don't believe there is another product with the same look and feel for the price.

Evaluation Lessons Learned

I wouldn't change the process. It was fair and streamlined. iApplicants was the most budget friendly product for my company at the time.

iApplicants Implementation

Implementation Rating

Great product support!

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Change Management Lessons

Change management was minimal - The easier a system is to use, the quicker it is to master.

Implementation Issues

No issues

iApplicants Support

Support Rating

Great people. Have dealt with same individual(s) for several years.

iApplicants Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Using iApplicants

Usability

Easy to use but wish it had additional search and reporting features.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None