Item: IBM API Connect
Rating: 5
Author: Verified User

Overall Satisfaction with IBM API Connect

Use Cases and Deployment Scope

This platform enhances survey functionality and data integrations across the different platforms we use to understand customer sentiment. It securely connects our platforms with other platforms or databases within the organization, gathers and integrates customer feedback, and automates survey data.

Pros and Cons

Pros

Solid CRM Integration.
Great automated workflows.
Reduced operational costs.

Cons

I think it struggles a bit with dynamic data.
Challenges with data validations.
It's not real-time, but it's close.

Return on Investment

Larger vendor ecosystem.
Reusing of APIs.
Easy implementation.

Usability

Out-of-the-box authentication for essential security techniques. It has a good interface for development and is pretty simple to handle.

Key Insights

Do you think IBM API Connect delivers good value for the price?

Yes

Are you happy with IBM API Connect's feature set?

Yes

Did IBM API Connect live up to sales and marketing promises?

Yes

Did implementation of IBM API Connect go as expected?

Yes

Would you buy IBM API Connect again?

Yes

Other Software Used

Zuora, Salesforce Sales Cloud, Salesforce Service Cloud, Lusha, Outreach, LinkedIn Sales Navigator

Likelihood to Recommend

If you're looking to improve developer productivity and get real-time monitoring, it's a good fit. It can be used alongside other IBM apps and products if you're looking for a relatively well-priced app to support these actions. Security is excellent, too, but there is a bit of a learning curve; one needs to be well-experienced to get good usage.

IBM API Connect Feature Ratings

Comments

Please log in to join the conversation

Good API management, strong security.