Save yourself the pain and use anyone other than IBM
September 21, 2021

Save yourself the pain and use anyone other than IBM

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with IBM Cloud Object Storage

We were using IBM Cloud Object Storage for bulk storage solutions for data generated by research labs within the institution. We were targeting non-HIPPA data to interface easily with IBM Watson's cloud computing environment.
  • Honestly, I don't have any examples of what it did well [from my experience].
  • [I believe] they have horrific customer service. We tried multiple times to upgrade our account from pay-as-you-go to a subscription service. We were quoted for wrong parts multiple times and eventually chose to abandon the use of IBM Watson altogether, in favor of a different cloud computing service.
  • [I feel] the use of Cloud Object Storage and how it interfaces with the notebook environment is clunky and awkward at best.
  • [In my experience] the organization of objects within projects is also awkward and clunky.
  • We sunk probably 40 hours over the course of a few months attempting to get a purchase order, then we abandoned it.
Clearly, it would be beneficial, but [in my experience] getting to the point where you can have nicely maintained data in a query-able environment is so cumbersome that it's not worth it.
[I reccomend] using Microsoft instead.
No. [I reccomend] using Microsoft instead.

Do you think IBM Cloud Object Storage delivers good value for the price?

No

Are you happy with IBM Cloud Object Storage's feature set?

No

Did IBM Cloud Object Storage live up to sales and marketing promises?

No

Did implementation of IBM Cloud Object Storage go as expected?

No

Would you buy IBM Cloud Object Storage again?

No

All of the above solutions are vastly better, and it really boils down to how much time you have to hit 'reply all' on an email to a customer service representative to get a simple purchase order.
I wouldn't recommend IBM Watson Cloud Storage or Cloud Pak for Data to anyone for any reason. [I feel] it is more expensive, less useful, has more barriers to setup and use, has more limited use-cases, and has worse customer service than almost any other major service we have tried.

IBM Cloud Object Storage Feature Ratings

Service-level Agreement (SLA) uptime
1
Dynamic scaling
1
Elastic load balancing
3
Monitoring tools
5
Security controls
1