Rock solid streaming provider - excellent personalized support
January 23, 2017

Rock solid streaming provider - excellent personalized support

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Streaming Manager (Ustream Pro Broadcast)

Overall Satisfaction with IBM Cloud Video (including Ustream)

We reached out to uStream during our analysis of platforms and were connected to a BDM at uStream who was helpful at answering our questions and also connecting us with key technical team members within uStream to answer our very specific technical questions. Having direct (email addresses and DDI phone numbers) ease of access to technical people at uStream was extremely helpful for implementation as we were able to email and call and get answers quickly - rather than having to go through 'generic' support email or phone numbers.
Our day to day usability is automated through the API. However, the uStream control panel is user-friendly and our admin people have no issue in jumping in there to perform tasks as required. End customers have a great experience using the uStream embedded player within our custom website.
We are using uStream across our organisation for streaming events both internally and to the general public. Our software developers have developed an in-house AV/media management platform for all of our locations, which includes in-depth API usage of uStream for automated video streaming and recording for on-demand viewing and archive purposes.
  • Excellent API integration for automating business processing - such as starting and stopping streaming etc.
  • White Labelled solution - all Ustream branding has been removed and presents well to the public/our customers.
  • Easy web control panel for managing streaming, channels and recordings.
  • Some of the 'private' video functionality was hard to implement (especially via the API) when we integrated in 2014, however I believe uStream has been working on improving this since then.
  • I don't believe you could dynamically create channels via the API - so some of the more advanced actions may not be available programatically via the API.
We have successfully delivered a public facing complex integration system which uStream is a critical component and the most public facing component. This has enabled us to deliver internally and to our end customers an excellent streaming experience so they can view our events live from anywhere around the world.
When this project was evaluating streaming providers in 2013, Livestream was the closest to uStream in feature set. However, we found the packages that uStream provided were financially better considering the volume of customers who were going to stream our content. We also felt at the time that uStream had a superior API.
well suited to companies who want a turn key streaming and recording solution - you don't need to worry about CDNS, different stream qualities and different platforms etc. Just send your feed and let uStream broadcast it. We found the API had the basics covered which allowed us to do what we wanted programatically.