Great for starting out and easy to use.
February 01, 2018

Great for starting out and easy to use.

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Compose

Our organisation is a fairly-young startup, which is in the business of producing and selling SaaS/web-based software solutions to organisations.

IBM Compose PostgreSQL serves as the main data store for serving our cloud-based application and storing customer data.

Pros

  • It is easy to use and get started (being a standard PostgreSQL implementation).
  • Databases autoscale in terms of storage size and resources (based on this size). We haven't had the chance to see this in action as yet though.
  • The Asia/Pacific region is included in the list of hosting datacentres which is required for us.
  • Initial pricing is low and generally well-suited to startups.

Cons

  • At-rest encryption of databases apparently is only available for Enterprise subscriptions, which are v expensive and suited to large organisations. To satisfy general security requirements (eg mandatory for Govt-based customers) we need to encrypt any potentially-sensitive data before inserting into the database (which then cannot be queried-against). This is likely to become a bigger issue for us soon.
  • The Compose admin console has been pending migration to IBM's cloud portal for a long time, and do not match the original Compose.io site. The IBM cloud portal is also fairly slow for us.
  • Support tickets (with the basic-free support tier) raised against IBM for PostgreSQL questions/issues generally take a long time to answer (typically several days).
  • PostgreSQL has allowed us to quickly provide a Minimal Viable Product for our cloud-based software offering.
While using IBM Bluemix to host our SaaS product in the Asia/Pacific region, PostgreSQL suited us for integrating well with IBM Cloud, and also being available within the same geographic region.

Other products that we looked at: ElephantSQL provides At-Rest encryption, but this is not currently available within Asia/Pacific (at the subscription level containing the feature). We also had issues contacting ElephantSQL support.
As per the previous answers, I believe it is well suited to smaller organisations that do not require at-rest encryption of data; or possibly larger organisations using the Enterprise subscription.
We were disappointed by slow response times from IBM support when assistance was required; the IBM portal and support experience; I believe IBM need to catch up to provide support and an experience which is not a downgrade of what Compose.io provides.

IBM Cloud Databases Feature Ratings

Automatic software patching
8
Database scalability
8
Automated backups
8
Database security provisions
5
Monitoring and metrics
7
Automatic host deployment
7

IBM Compose Support

Very slow response times and the responses have often not been satisfactory.
ProsCons
None
Slow Resolution
Problems left unsolved
Escalation required
Difficult to get immediate help
Support doesn't seem to care
Slow Initial Response
No - As a business startup, the monthly support expense is too high.

Comments

More Reviews of IBM Cloud Databases