Implemented Salesforce CPQ just over a year ago. We are extremely happy with it. I'm the type to learn a new product inside and out though. So, that is likely a strong contributor to our success with it.
February 03, 2020

Implemented Salesforce CPQ just over a year ago. We are extremely happy with it. I'm the type to learn a new product inside and out though. So, that is likely a strong contributor to our success with it.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with IBM CPQ

This is being used by our sales department and call center and helps to increase selling time and the accuracy of quotes and proposals.
  • Provides associated quotes through the life cycle of the opportunity, until the opportunity is either won or lost.
  • You can store all the information you require during the quoting process, including customer details, information about products and the adjustment made to the price of products, and the payment terms and shipment terms that will be used in the order if the quote is converted to an order.
  • There were widespread frustrations throughout sales and call center with CPQ originally. But really the reason why CPQ tools are complex is because CPQ processes are complex things to implement.
  • Users today want all the flexibility with none of the complexity. It is one of the biggest challenges in my day-to-day.
  • Faster quoting time from detailed, easy-to-read analytics.
Timely and courteous response time from IBM Support any time there was a request that needed to be made.

Do you think IBM CPQ delivers good value for the price?

Yes

Are you happy with IBM CPQ's feature set?

Yes

Did IBM CPQ live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of IBM CPQ go as expected?

Yes

Would you buy IBM CPQ again?

Yes

We went from quoting time from hours to minutes or from days to hours after everyone learned its processes, but it's not really worth the time and money invested into it if you can't see those results.

IBM CPQ Feature Ratings

Quote sharing/sending
8
Product configuration
9
Configuration options
9
Pricing rules
7
Price adjustment
7
Purchase history and open contracts
9
Guided selling/Sales portal
9
CPQ reporting & analytics
10
CPQ-CRM integration
10
Attachments to quotes
8
Order capturing
7