IBM CPQ

IBM CPQ

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Score 9.5 out of 100
IBM CPQ

Overview

Recent Reviews

Popular Features

View all 11 features

Product configuration (10)

10.0
100%

Configuration options (10)

10.0
100%

Quote sharing/sending (10)

10.0
100%

Pricing rules (10)

10.0
100%

Reviewer Pros & Cons

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Pricing

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What is IBM CPQ?

IBM acquired their CPQ product from Sterling Commerce in 2010.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is PROS Smart CPQ?

PROS Smart CPQ automates and simplifies the configuration, pricing and quoting process for a sales team, empowering them to instantly create accurate, personalized solutions for each customer. The vendor says what makes Smart CPQ different is the unique combination of dynamic pricing science with…

What is PandaDoc?

PandaDoc headquartered in San Francisco offers their eponymous electronic signature platform for sales teams, containing sales proposal automation and CPQ (configure, price, quote) features, and integration with CRMs.

Features Scorecard

CPQ

10.0
100%

Product Details

What is IBM CPQ?

IBM Configure, Price, Quote simplifies challenging selling processes by automating the configuration, pricing and quoting of complex products, services and bundles. This streamlined sales process guides customers, sales teams, call center representatives and partners in selecting and validating the right products and services.

IBM CPQ Competitors

IBM CPQ Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is IBM CPQ?

IBM acquired their CPQ product from Sterling Commerce in 2010.

What is IBM CPQ's best feature?

Reviewers rate Quote sharing/sending and Product configuration and Configuration options highest, with a score of 10.

Who uses IBM CPQ?

The most common users of IBM CPQ are from Enterprises (1,001+ employees) and the Banking industry.

Reviews and Ratings

 (14)

Ratings

Reviews

(1-10 of 10)
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Brittany Frontis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Dream of every business is to thrive in nowadays competitive markets. Deployment of IBM CPQ was one of the strategies that we implemented in our organization. It has centralized selling process, where our sales team collaborate with customers.
  • Customers waste a lot of time looking for products and services: IBM CPQ automate channel selling.
  • Help customers select, configure, quote and order the right services and products.
  • Commmunicating amendments on pricing is seamless on IBM CPQ.
  • Integration with external applications has improved capabilities.
  • For the sake of othet prospects, who might be looking to implement IBM CPQ; The vendor has not offered detailed tutorials for the features. Nonetheless, it has a simple learning curve unlike other alternatives.
Complex products in our organization has been configured by IBM CPQ. That way, we spend less time carrying out sales procedures since sales orders are automatically aporoved.
Erin Quinn | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
For 4+ years now in my organization, we have been using IBM CPQ to simplify the selling of virtual, hybrid, and in-person events. Therefore, selection, configuration, quoting, and ordering event services are automated by this tool.
  • Create a central location for clients and sellers to configure products and services
  • Automate the entire process of selling
  • Sending sales orders to customers saves time
  • Help focus more on valuable processes rather than spend time on low-value processes
  • To automate selling processes on the go, I feel like the vendor should implement an on-premise platform, mainly for tablets and mobile phones.
Were it not for the fact that IBM CPQ lacks mobile and tablet applications, I would have recommended it 100%. However, I still have that 99% recommendation rate since this solution has saved us a lot by allowing us to close more sales within a short period by creating a channel where we collaborate with customers by offering coupons, sending price lists and orders.
Megan McConnell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
At Frost Bank, we highly depend on IBM CPQ across multiple company departments to automate business procedures such as pricing and discounting determination. In Research & Development department, IBM CPQ helps us to generate business rules to aid [the] Sales & Marketing department [to] make informed decisions.
  • Simplifying selling procedure by determining the suitable price per service in our banking system.
  • With IBM CPQ, we are able to attract more prospects by imposing discounts on our services and offering coupons after offering services.
  • IBM CPQ has capabilities that allow us to track clients' experiences with our services after making deals with them.
  • Finally, this configuration, pricing, and quoting platform has enabled our organization to land in a lot of deals by forwarding price lists of our banking services regularly.
  • I have used IBM CPQ for more than three years to research on selling channel of our services at Frost Bank, and I have never noticed any downtime even on a single minute.
IBM CPQ best suit all company sizes but is less focus[ed] on tons of company departments. To all businesses that are looking to maximize sales and store customers data such as price lists and contact details, IBM CPQ is the best tool to implement. Additionally, this will improve customer [trust] since it doesn’t store sensitive data and is encrypted by [an] SSL certificate.
Lane Cox | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
At AT&T, we rely on IBM CPQ in sales abs marketing department to simplify selling process in real-time. IBM CPQ isn’t used in all departments. Mainly, it is utilized in Sales & marketing departments to enhance selling procedures like coupons and price lists management and in Corporate department where the senior Directors sign the the documents produced in the latter department.
  • Firstly, IBM CPQ makes it easy for customers to make rapid products purchases through configuration, pricing and ordering processes.
  • Centralizing selling procedure in one platform by communicating products pricing to clients.
  • Improving ROI by attracting customers when discounts are introduced on products as well as offering coupons.
  • I don’t have much that I feel should be improved on IBM CPQ, but the vendor should offer more documentation on backup and data recovery.
For business users in Sales & Marketing departments in any type of organization, I would recommend them to try IBM CPQ and it will be less daunting to carry out selling procedures. Ever since we implemented IBM CPQ, it has improved innovation in our organization and increased ROI through configuration, pricing and ordering products and services processes.
Matt Saunders | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
There’s nothing hectic like undertaking the selling procedures of complex products and services. With IBM CPQ, it has been easy to configure, quote and price our banking services at Huntington. This software is being utilized across all departments in our organization.
  • Automating configuration, pricing and quotation of banking services.
  • Via web self-service on IBM CPQ, customers and the sales team are able to streamline sales processes by getting guidance whenever needed.
  • Customers are able to view price lists before making any purchase so as to make informed decisions.
  • Unfortunately, IBM CPQ does not have on-premises applications to use while not connected to the internet. This is no more a challenge since we have a robust WIFI connection in our organization premises.
It has been overwhelming to maintain product and service information manually. That’s why I would recommend all business users to implement IBM CPQ, and it will be easy and effective to configure, price and quote complex products and services to help customers make informed decisions.
Score 10 out of 10
Vetted Review
Verified User
Review Source
IBM CPQ has simplified the selling procedure by automating configuration, pricing and quoting bundles, products and services. I don’t have a clue if it is being used company wide, but we use it in our organization to keep in touch with customers.
  • IBM CPQ has helped us to guide clients through the entire process of configuration, quoting, and ordering process.
  • This service allows us to communicate the pricing to our esteemed clients via sending price lists.
  • Creating quotes and determining the right products to have discounts is another great aspect about IBM CPQ.
  • Unfortunately, [in my opinion] IBM CPQ is not well documented and hardly offers regular webinars.
Pricing, quoting, and configuration procedure is a vital procedure for every business that wants to thrive in the market. I would recommend IBM CPQ to all colleagues that are yearning to keep their customers posted on price lists and help them make the right purchases.
Kristen Corp | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I started using IBM CPQ when I joined Accenture to automate the entire process of pricing and quoting. It is easy to determine the products and services that discounts need to be imposed on and those that are perfect to be sold without discounts.
  • Automating selling procedure to help clients select, configure and order the right products & services.
  • IBM CPQ is a central location that enables sales representatives to communicate with suppliers and customers on matters of product pricing.
  • Before moving live production environment instances, IBM CPQ allows customers to test configuration modules.
  • Disaster recovery and backup databases are hectic to utilize without IT skills due to it’s rich in lots of features.
  • Cost is slightly expensive, but it is worth the results we gain.
Create new customer contacts and manage the needed procedures like linking clients to product catalogs, generating and forwarding price lists from anywhere in the cloud with IBM CPQ. I would therefore recommend other prospective business users to consider this tool and they will be able to ease the entire pricing process.
Rakesh Mohapatra | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
IBM CPQ is the backbone tool for pricing, configuration and quotation in our organization. I am not pretty sure it is being used in all units, but it is currently being utilized heavily in IT and procurement departments.
  • By developing, tracking, managing and negotiating the process of sales quotation, it helps in ROI generation.
  • Connecting customers with product catalogs and price lists.
  • Disaster recovery and data backup
  • IBM CPQ only has web-based solution and lacks iOS and Android applications.
  • It has a robust backend integration capability, but it tends to be extremely hectic to collaborate with some SaaS tools.
Once fully customized, IBM CPQ can fit any field from quote-to-cash procedures, order management, inventory control to supply chain. We have been able to configure products and develop product quotations.
Kelvin Burrows | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Conducting the process of selling our organization services has been simplified by IBM CPQ. Automation of business procedures such as pricing, quoting, and configuration is what we conduct with this tool on specific business units.
  • Configuring pricing processes by discussing and amending pricing in a central location.
  • Negotiating sales quotes that help generate high ROI.
  • Helping clients go through buying procedures by configuring, pricing, and quoting purchase orders.
  • I slightly dislike that IBM CPQ lacks an available mobile application.
  • Unavailability of enough documentation, tutorials, and white papers for reference.
I would recommend IBM CPQ to all businesses that are looking to maintain high-quality data on products and services, mainly for pricing and configuration procedures.
Score 10 out of 10
Vetted Review
Verified User
Review Source
This is being used by our sales department and call center and helps to increase selling time and the accuracy of quotes and proposals.
  • Provides associated quotes through the life cycle of the opportunity, until the opportunity is either won or lost.
  • You can store all the information you require during the quoting process, including customer details, information about products and the adjustment made to the price of products, and the payment terms and shipment terms that will be used in the order if the quote is converted to an order.
  • There were widespread frustrations throughout sales and call center with CPQ originally. But really the reason why CPQ tools are complex is because CPQ processes are complex things to implement.
  • Users today want all the flexibility with none of the complexity. It is one of the biggest challenges in my day-to-day.
We went from quoting time from hours to minutes or from days to hours after everyone learned its processes, but it's not really worth the time and money invested into it if you can't see those results.
Timely and courteous response time from IBM Support any time there was a request that needed to be made.