Reviews (1-1 of 1)
February 03, 2020
Implemented Salesforce CPQ just over a year ago. We are extremely happy with it. I'm the type to learn a new product inside and out though. So, that is likely a strong contributor to our success with it.
Score 10 out of 10
This is being used by our sales department and call center and helps to increase selling time and the accuracy of quotes and proposals.
- Provides associated quotes through the life cycle of the opportunity, until the opportunity is either won or lost.
- You can store all the information you require during the quoting process, including customer details, information about products and the adjustment made to the price of products, and the payment terms and shipment terms that will be used in the order if the quote is converted to an order.
- There were widespread frustrations throughout sales and call center with CPQ originally. But really the reason why CPQ tools are complex is because CPQ processes are complex things to implement.
- Users today want all the flexibility with none of the complexity. It is one of the biggest challenges in my day-to-day.
We went from quoting time from hours to minutes or from days to hours after everyone learned its processes, but it's not really worth the time and money invested into it if you can't see those results.
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Timely and courteous response time from IBM Support any time there was a request that needed to be made.
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