Best data analytics and work process monitoring system
March 09, 2022

Best data analytics and work process monitoring system

Courtney Plaizier | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Process Mining

IBM Process Mining is highly dependable in our company to enhance the smooth flow of work processes. It monitors all data paths and identifies any challenges that may lead to workflow delays. All data across the enterprise passes through this system visualizing every optimization stage. It automates workflows where necessary to ensure projects and tasks are completed within the planned timeline.

Pros

  • Capturing data from all sources.
  • Automation of work processes.
  • Creation of actionable insights.

Cons

  • The system performance has been commendable.
  • All the features have great functionality.
  • It has highly contributed to reliable and positive ROI.
  • Business analytics have enhanced improved performance.
The customer support has been reliable and always effective when reached to answer any question and solve any issue. I thank the whole IBM portfolio for great services that have contributed to faster and more reliable services to our potential customers. Calculation of ROI as we progress with production has given our team the best insights that help us to plan and make the most effective decisions.

Do you think IBM Process Mining delivers good value for the price?

Yes

Are you happy with IBM Process Mining's feature set?

Yes

Did IBM Process Mining live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of IBM Process Mining go as expected?

Yes

Would you buy IBM Process Mining again?

Yes

It is excellent in monitoring the whole product lifecycle. It has the most advanced technology of monitoring data from all sources and building a powerful workflow infrastructure. Reporting on daily activities and identification of any bottleneck that may affect workflow has been one of the greatest functions of this product. It has an automated system that can boost the performance of various organs and increase production.

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