Powerful acess control and workflow monitoring product
March 16, 2022

Powerful acess control and workflow monitoring product

Jason Staker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Process Mining

IBM Process Mining gives us the whole view of what is going on in our projects and task implementation lifecycle. It has an intuitive user interface that displays program continuity and performance from each department. Data patterns that go through our systems are displayed in the dashboard to give each team member an opportunity to discover different opportunities. It has helped our organization to feature in the most productive marketing techniques.
  • Enhancement of collaboration among team members.
  • Business process mapping.
  • System modeling and design control.
  • I have not discovered any area that may require changes from my experience.
  • There is no missing functionality from the application.
  • I have gained positive ROI.
  • The operation has been excellent with positive outcomes.
The customer support team offers live support chat that has enhanced a close working relationship with our company. Data analysis is simplified and any reporting is done on time to accelerate decision making and improve planning. It gives us alerts when there are upcoming operational changes and when we are supposed to get new updates. The guidelines we get have streamlined our general work processes and daily routines.

Do you think IBM Process Mining delivers good value for the price?

Yes

Are you happy with IBM Process Mining's feature set?

Yes

Did IBM Process Mining live up to sales and marketing promises?

Yes

Did implementation of IBM Process Mining go as expected?

Yes

Would you buy IBM Process Mining again?

Yes

I have received the most reliable services in monitoring business progress from the operation of this product. Progress of projects is controlled positively and I can easily update our clients on the time and duration it may take to complete a given order. It monitors the operations of our applications throughout the product lifecycle and removes any obstacle that can delay the process.