IBM Process Mining review
September 27, 2023

IBM Process Mining review

Vito Sorresso PMP® | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Process Mining

We have used it for:
Data Collection: first gather event data from different ERP ssystems
Data Preprocessing: clean and prepare the data for analysis including include data cleaning, data enrichment, and data transformation
Process Discovery: identifies the sequence of activities, decision points, and deviations from the expected process flow
Process Analysis: identifying bottlenecks, inefficiencies, and areas for improvement
  • Process Efficiency
  • Compliance and Risk Management
  • Customer Experience
  • Supply Chain Optimization
  • Quality Control
  • improvements in business processes
  • time improvement
well managed
User-Friendly Interface: Celonis is often praised for its intuitive and user-friendly interface. It provides visually appealing process maps and dashboards that make it easy for users to explore and understand their processes

Do you think IBM Process Mining delivers good value for the price?

Yes

Are you happy with IBM Process Mining's feature set?

Yes

Did IBM Process Mining live up to sales and marketing promises?

Yes

Did implementation of IBM Process Mining go as expected?

Yes

Would you buy IBM Process Mining again?

Yes

well suited: Identifying and eliminating bottlenecks, redundancies, and delays in processes to improve efficiency and reduce operational costs
less appropriate: Monitoring and improving product and service quality by identifying deviations and issues in production processes