IBM RPA for the win!
August 13, 2021

IBM RPA for the win!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Overall Satisfaction with IBM Robotic Process Automation

We are reviewing RPA for sales and technical enablement as an IBM Partner. We are a small organization, so the only implementation thus far has been the automation of management reporting. Our technical staff is in the process of reviewing other features to fully understand how our customers can use the software. At the moment, the problem it addresses for us is the daily, monotonous task of running and sending reports.
  • The user Interface is intuitive in comparison with other similar products. It doesn't take long to figure out how to add actions to a script and get running quickly with some basic robots.
  • The product appears mature with a large feature set. This is important to keep implementation costs low by offering features out-of-the-box without the need for custom components (email integration, special API usage, etc).
  • The recorder option for navigating web pages is very useful. It doesn't require programming ability and works well.
  • Error messages can be cryptic and there is a steep learning curve to debugging.
  • The installation process could have some steps that are automated such as the SQL database creation.
  • We are able to offer our customers another automation solution with greatly simplified implementation.
  • The ROI for customers with RPA is easier to determine than other automation solutions as you can relate the bots directly to a human's work.

Do you think IBM Robotic Process Automation delivers good value for the price?

Not sure

Are you happy with IBM Robotic Process Automation's feature set?


Did IBM Robotic Process Automation live up to sales and marketing promises?


Did implementation of IBM Robotic Process Automation go as expected?

I wasn't involved with the implementation phase

Would you buy IBM Robotic Process Automation again?


It is well suited to repetitive daily/weekly processes that are done by humans and take a long time. [IBM Robotic Process Automation (RPA)] can accomplish these tasks much faster than a person and with greater accuracy. Another scenario is a process that involves different applications without APIs or with APIs that have a difficult learning curve. RPA can interact without the use of APIs which can consequently reduce the cost of the solution.

IBM Robotic Process Automation Support

IBM has done a great job with enablement for the product. There is documentation for use-cases, development videos for beginners, and a community forum that has proven useful for getting started with the application. Although the resources cannot solve every problem a developer comes across, they have been very beneficial to our technical team.

Using IBM Robotic Process Automation

The feature set is very rich, and the user interface is intuitive. There is a steep learning curve for all of the potential actions that a developer can use in a bot, but this is the tradeoff for having the feature set out-of-the-box.