Item: IBM Robotic Process Automation
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

We are leveraging IBM Robotic Process Automation to create solutions for different clients to automate their manual processes. Within our organization, we are creating solutions that would help a few of our manual processes automate with some intelligent decisions.

Pros and Cons

Low code environment helped team to acquire skill and implement solutions easily.
Lot of useful connectors which can be leveraged just by doing configurations only make them easy to use.
Proper documentation of each of the connector and the IBM RPA tool is of great help.

The chat bot model to include intent and entity based conversation.
We have observed many times tool gets crashed while working on it, due to changes are lost as well.

Key Insights

Do you think IBM Robotic Process Automation delivers good value for the price?

Not sure

Are you happy with IBM Robotic Process Automation's feature set?

Yes

Did IBM Robotic Process Automation live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of IBM Robotic Process Automation go as expected?

Yes

Would you buy IBM Robotic Process Automation again?

Yes

Likelihood to Recommend

IBM Robotic Process Automation for automation using the integration of services, integration with scripts, email, file and folder usage, etc.

Support Rating

6

We have observed the response to a query is generally answered during the US timezone. It will be helpful if Support could've been able to cover another time zone for the prompt response.

Usability

6

Overall, this tool is good but needs to be more stable during development time.

IBM RPA is a good automation tool with lots of easy to use and configurable connectors for the developers

Overall Satisfaction with IBM Robotic Process Automation