Bring RPA to more organizations
August 13, 2021

Bring RPA to more organizations

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Robotic Process Automation

We as an organization are not using RPA internally but instead are partnering with RPA companies including IBM to provide services to our clients.
Some of the examples of the bots we developed for our clients are -
Service Contractor Act (SCA)
Tax Review (TR) etc
Some of the bots that are used by our clients are internal within their company while some others are being sold as services to their clients that will leverage the bots.

  • Integrated chat bot
  • Interactive voice response
  • Concurrent bot execution
  • Manage the robotics environment
  • Ease of deployment
  • Stability could be better
  • Speed
  • Quality
  • Productivity

Do you think IBM Robotic Process Automation delivers good value for the price?


Are you happy with IBM Robotic Process Automation's feature set?


Did IBM Robotic Process Automation live up to sales and marketing promises?


Did implementation of IBM Robotic Process Automation go as expected?

I wasn't involved with the implementation phase

Would you buy IBM Robotic Process Automation again?


If you have a business process, and once you have automated that process, you have a readily available workflow in place (especially if you have IBM RPA as part of CP4A suite). I also like the integration with Watson and the possibility to have an intelligent reading of all the customers' documents.

IBM Robotic Process Automation Support

Contacted IBM support on a number of occasions and most of the time received helpful and valuable responses in a timely manner.

Using IBM Robotic Process Automation

It would be even better if IBM will provide out of the box solutions for some common RPA cases, like templates for invoicing processes, or general templates for creating efficient RPA automated solutions.