Low Code RPA tool and useful to automate Legacy Systems with other RPA capabilities
August 13, 2021

Low Code RPA tool and useful to automate Legacy Systems with other RPA capabilities

Somnath Ghosh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Robotic Process Automation

We are [an] IT service provider. IBM RPA is part of IBM cloud Pak for Automation. We want to see its capability on RPA. We used it to implement the automation POC on Healthcare Patient registration & appointment process.
  • It is a low code tool. We just built our first bot within 2 weeks with learning from scratch.
  • It has chatbot, IVR, scheduling capability. RPA script can be called as a http call.
  • It can easily automate UI manual work and has [a] record option which automatically generates the required codes.
  • It can easily integrate with REST, SOAP service, DB, mail server.
  • Can read CSV, files and also easily write in files, CSV.
  • It has error handling capability, but I feel that can be improved.
  • Logging can be possible with file write. In build logging capabilities will be very helpful.
  • It can be used to build bot very quickly and low code. Low code ensure quality of the solution.

Do you think IBM Robotic Process Automation delivers good value for the price?

Not sure

Are you happy with IBM Robotic Process Automation's feature set?


Did IBM Robotic Process Automation live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of IBM Robotic Process Automation go as expected?


Would you buy IBM Robotic Process Automation again?


In any business flow automation where legacy system UI is present or need to introduce chatbot/IVR system in between the business flow it will be very helpful. We are currently working on healthcare domain and we can see there is lot of opportunity to use this tool there.

IBM Robotic Process Automation Support

In IBM community we can get the response very quickly. We get response within one business working day.

Using IBM Robotic Process Automation

RPA tool used to automate the manual work which we can not build easily with any integration or common application.