Save 40% and 60% in time and money with this software.
Updated March 21, 2023

Save 40% and 60% in time and money with this software.

Laurie Julie Blake | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Robotic Process Automation

Mainly IBM Robotic Process Automation is used in customer service in more than five departments to solve the response time, to ensure that the bots run correctly depending on each department according to their specific needs. The human resources department has implemented a significant number of intelligent chatbots for the exclusive use of clients in different messaging platforms and even in internal tools, also the accounting department uses chatbots but for a very different use, it is used to generate reports of the tasks performed during the week. To end my comment I would like to add that thanks to this software we can distribute the work in a functional way and with high productivity rates.


  • Smart chatbots.
  • Characteristics of direct and real-time interaction with clients.
  • Good results with different integrations with Slack, Facebook and WhatsApp.


  • It is not the easiest of all the IBM Robotic Process Automation on the market for users from other departments who do not have direct experience with the working world of process automation.
  • Missing documentation.
  • Each department has different results and in general, all managed to be more efficient only when they implemented all the necessary chatbots for each task.
  • We get cost savings with the chatbots implemented in Facebook, Slack, and WhatsApp.
  • The company has a didactic and personalized customer service system according to each department, this without a doubt helps to improve our income.
  • The percentages of saving time and money are between 40% and 60%.
There are many uses for chatbots, in my case, I have managed to implement it in Slack, Facebook, and WhatsApp with very promising results for departments such as human resources that must keep in direct contact with customers, also the marketing departments implement chatbots to interact with customers on Facebook.
There is never a working staff that is available to serve clients full time, this is the reason for using IBM Robotic Process Automation and its robust chatbots, I like to implement automation on the Facebook page to reduce our response time When they ask about the time saved, I can assure you that our response is around 40% faster.

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Working internally with the process automation team is my recommendation to users who are not familiar with IBM Robotic Process Automation, visually it seems like a very easy-to-use software but this is far from reality. IBM Robotic Process Automation is highly recommended for all departments, experience is needed but this is acquired over time, Chatbots will give very functional results for departments that use messaging tools more robustly.

Using IBM Robotic Process Automation


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