"Exploring IBM Robotic Process Automation: Use case, impacts, limitations and its ability to integrate with third-party"
January 23, 2023

"Exploring IBM Robotic Process Automation: Use case, impacts, limitations and its ability to integrate with third-party"

Gregory Jones | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Robotic Process Automation

IBM Robotic Process Automation has helped us improve customer service. This is because it can be used to automate customer-facing tasks. It has enhanced scalability and flexibility as it is able to automate difficult tasks. This helps our organization to respond quickly to changes in business conditions. IBM Robotic Process Automation can be used to automate tasks like data entry and data reconciliation. It can also be used to automate tasks like responding to customer inquiries.

Pros

  • IBM Robotic Process Automation is good in data entry and validation. This helps in saving time and costs.
  • IBM Robotic Process Automation automates the process of generating reports. This has helped our organization improve its accuracy and compliance.
  • It also does well in data extraction. This enables our organization to reduce time and cost and improve accuracy.

Cons

  • IBM Robotic Process Automation cannot be used to solve complex tasks because it is designed to automate simple tasks.
  • IBM Robotic Process Automation is designed to solve structured data. It can be difficult to solve unstructured data.
  • It lacks learning capabilities. This could be an important feature for advanced automation solutions.
  • IBM Robotic Process Automation has helped save on cost and time as it is able to automate tasks that are repetitive and routine tasks.
  • IBM Robotic Process Automation has helped us increase productivity. This is because it is able to perform tasks with a high degree of accuracy and speed.
  • It has enhanced compliance as it is able to automate compliance-related tasks. This has helped us improve our reputation.

Do you think IBM Robotic Process Automation delivers good value for the price?

Yes

Are you happy with IBM Robotic Process Automation's feature set?

Yes

Did IBM Robotic Process Automation live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of IBM Robotic Process Automation go as expected?

I wasn't involved with the implementation phase

Would you buy IBM Robotic Process Automation again?

Yes

IBM Robotic Process Automation is suitable for invoice processing. This has helped us reduce the amount of time spent and the costs associated with processing it manually. It is good for data extraction as it can automate the process of automating the process of extracting data from various sources. IBM Robotic Process Automation may not be suitable for tasks that require decision-making. This is because it can only perform in predefined rules. It is also not suitable for tasks that require an image or video processing. This is because IBM Robotic Process Automation may struggle with tasks in image or video processing.

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