Enhancing customer experience with futuristic automation using IBM Robotic Process Automation
September 22, 2023

Enhancing customer experience with futuristic automation using IBM Robotic Process Automation

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Robotic Process Automation

As a senior system engineer I had a good experience with IBM Robotic Process Automation, It is efficient to collect and analyze the large data without any delay or distortion. Also It is mostly utilized in client's services in all our departments to reduce response times and ensure that the bots function properly based on the demands of each department. The management and revenue teams also uses chatbots, but for a very different purpose—to produce reports of the tasks completed during the week. The HR division has also implemented a sizable number of intelligent chatbots for the sole use of clients in various messaging platforms and even in internal tools.

Pros

  • Integration of departments reduces cost effectively
  • real time chatbot help
  • design and user interface
  • Payroll integration with related sheets
  • less failure events
  • error detection in primary phase

Cons

  • Speed of operations and resolutions
  • more flexibility
  • Local language availability
  • Company's annual saving increased by 21% due to automation
  • response delays reduced by 70% which ultimately enhances customer satisfaction
  • 20% reduction in process handling time
IBM Robotic process automation is more than enough to justify its efficiency, So yet we didn't looked for other alternatives

Do you think IBM Robotic Process Automation delivers good value for the price?

Yes

Are you happy with IBM Robotic Process Automation's feature set?

Yes

Did IBM Robotic Process Automation live up to sales and marketing promises?

Yes

Did implementation of IBM Robotic Process Automation go as expected?

Yes

Would you buy IBM Robotic Process Automation again?

Yes

IBM Cloud SQL Query, Microsoft BI (MSBI), Selenium
1.In my knowledge, Well suited scenarios contains the tasks of automating repetitive operations like data retrieval and filling out forms. RPA's primary goal is to reduce human error in manual operations by automating the data collection and analysis to provide services to clients. Suitable for the departments who required 24/7 support from chatbot. High level management can get valuable insights from the data collected from different departments.

2.IBM RPA not suited where very high speed of operation required and also some complex task are beyond its capabilities can only solve with human interactions.

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