IBM Watson Assistant - The Real Virtual Assistant to Developers
January 10, 2022

IBM Watson Assistant - The Real Virtual Assistant to Developers

Nishanth Anbalagan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Watson Assistant

IBM Watson Assistant - The Real Workforce reduce
  • I have used IBM Watson Assistant to build the chatbots.
  • The scope of IBM Watson assistant is very vast and it is easy to integrate the build technologies with various applications.
  • Especially using IBM Watson Assistant to build Q&A Chatbots, because of this we reduced the time and workload of an Employee.
  • It is possible to train the model with multiple data sets.
  • Even after deploying the chatbot, it is possible to update and train the model
  • The Machine learning/Artificial Intelligence algorithm which IBM Watson Assistant has is great so that it is giving accurate and expected results.
  • Easy to deploy, Performance, reliability, and scalability is too good

Pros

  • Training the Data sets is so simple and easy.
  • Interface is User Friendly.
  • Able to integrate with different Platform.
  • Can design cognitive application services.

Cons

  • When coming to maintenance it is complex process.
  • Not processing the structured data properly, it's taking a lot of time.
  • Flaws should be communicated fast.
  • Output results are accurate as expected.
  • It really reduced the cost spending for multiple workforces.
  • Performance is great.
  • Scalable and reliable product.
  • Maintenance process needs to be improved.
  • When coming to customer support definitely it is a time-consuming process and lots of workforces needed.
  • Because of IBM Watson Assistant, it is completely replaced by a Chatbot.
  • So we reduced the cost of spending on the workforces.
  • Able to do the repetitive tasks with the bots, so that the workforces were able to focus on different and challenging tasks.
  • It all happened with one tool/technology, which is IBM Watson Assistant.
  • IBM Watson Assistant's Artificial Intelligence and Natural language processing really helped us a lot to improve the accuracy of the results.
  • The voice and text integration feature helped us to create a virtual voice assistant and as well as chatbot, a virtual voice assistant admired by our customers.
  • I would say deploying IBM Watson Assistant, really helped us to gain customer satisfaction.

Do you think IBM watsonx Assistant delivers good value for the price?

Yes

Are you happy with IBM watsonx Assistant's feature set?

Yes

Did IBM watsonx Assistant live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of IBM watsonx Assistant go as expected?

I wasn't involved with the implementation phase

Would you buy IBM watsonx Assistant again?

Yes

  • IBM Watson Assistant is really a great tool for developing cognitive applications.
  • Definitely, it helped us a lot to develop the Q&A Chatbots.
  • Because of this technology, we really reduced the workforce and cost.
  • It supports integrating the building technology over different applications.
  • IBM Watson Assistant is really well suited for building chatbots of different domains like procurement industry and healthcare industries etc.

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