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IBM Watson Discovery CRM use case
May 14, 2024

IBM Watson Discovery CRM use case

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Watson Discovery

We use IBM Watson Discovery to obtain the most relevant answers from our knowledge database. Our goal is to reduce the time taken to generate an answer to our customers using different social networks.
  • Trainings procedure
  • Response time
  • Support
  • Error detection
  • documentatiom
  • 85% increase in time taken to answer customer query
  • 60% cost reduction in community management
  • 40 % aquarcy increased

Do you think IBM Watson Discovery delivers good value for the price?

Yes

Are you happy with IBM Watson Discovery's feature set?

Yes

Did IBM Watson Discovery live up to sales and marketing promises?

Yes

Did implementation of IBM Watson Discovery go as expected?

Yes

Would you buy IBM Watson Discovery again?

Yes

Document uploaded is not automated so generating and uploading the required information may take some scripting skills. Also the training procedure is based on click select the best batch. So this may not be the perfect tool when the data changes constantly.