iCIMS ATS review from a 19 year veteran
Scott Chase, SPHR | TrustRadius Reviewer
Updated October 07, 2015

iCIMS ATS review from a 19 year veteran

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with iCIMS Talent Acquisition Software Suite

I support iCIMS for my Current Client. It is being used as an ATS and also for some position management functions for the HR department. It is being used in the US only at this time.
  • Easy to set-up compared to other ATS systems.
  • Good workflow thru the application from first candidate submission to onboarding
  • reporting and searching are easy to do and does not take an "IT" degree to use
  • Integrations with HRIS systems work well
  • Support is very responsive and knowledgable
  • Account manager is also responsive and great to work with
  • Most functions/changes to the system can be done with in house staff
  • Frequent updates to system functionality, continuous improvement
  • Takes feedback from there clients on improvements and new functionality.
  • Great candidate experience in being able to complete the application process quickly
  • Integrations are not 100% functional with some 3rd party vendors
  • Better analytics and reporting has lead to better decisions around the Talent Acquisition function
  • The added use of a position management function has help management determine where there headcount is in the process of hire/fire at any given point in time.
  • an improved recruiting workflow has given our recruiters a precise view into there req load and the status of there candidates allowing them to handle more reqs with no added effort.
  • A great candidate application process has lead to less "dropped" candidates and an increase in our candidate database. This has improved our sourcing efforts dramatically.
I have used many ATS systems over my career, including Halogen, Taleo, Sumtotal, and Kenexa 2XR.
iCIMS stacks up against all of the above and is above average.
iCIMS is not a full blown Taleo product but is getting closer to that full blown product with each new release.
Nothing but Halogen can compare to the price of iCIMS. But I think iCIMS gives you more bang for the buck.
If you are a smail and mid market customer then the lower overall cost of iCIMS would work great with any budget. For larger customers looking for a great ATS iCIMS will work just fine and iCIMS and is moving quickly to compete with the "traditional" large enterprise ATS systems.

iCIMS Feature Ratings

Job Requisition Management
8
Company Website Posting
7
Job Search Site Posting
8
Resume Management
9
Duplicate Candidate Prevention
9
Candidate Search
9
Applicant Tracking
10
Collaboration
9
Task Creation and Delegation
8
Email Templates
9
User Permissions
10
Notifications and Alerts
9
Reporting
9

Using iCIMS Talent Acquisition Software Suite

Will likely renew. iCIMS continues to improve its functionality and the support is excellent. As long as there pricing model remains competitive then price will not be an issue.

iCIMS Support

Recent issues with responding to request. Lack of resolution in the first contact.
ProsCons
Immediate help available
Slow Resolution
Less knowledgeable
Escalation required
Need to explain problems multiple times

iCIMS Reliability

Can be scaled customized when needed.. there are some limitations or extra cost involved
Recent problems with system availbility.
Some issues with different browser settings and different browsers with some functionality working properly