Item: iCIMS Talent Cloud
Rating: 1
Author: Verified User

Use Cases and Deployment Scope

I have been forced to use iCIMS at two different companies, once while leading a team of corporate recruiters (one employer), once with a staffing firm (multiple employer clients.) It doesn't address our business problems, it just causes problems.

Pros and Cons

Nothing.

It's unnavigable, not at all intuitive.
It doesn't allow us to capture passive candidates easily.
Can't figure out how to do things, no easy way to look up the answer (no time for blogs or articles when I just have a simple question).
It's built for ACTIVE candidates (people who APPLY); as a search firm most of our candidates are PASSIVE candidates: no email/contact info, which iCIMS requires.

Return on Investment

In my past company (international) I had to spend at least 2 weeks out of every month recreating by hand my recruiting reports to management because our people in the field couldn't/wouldn't use iCIMS. Wasted 50% of my time as head of Talent Acquisition.
In my current company, very few of our recruiters even bother using it. A huge waste of money.

Alternatives Considered

MANY - if you're a staffing firm, focus on software specifically designed for this industry (rather than a product like iCIMS which is a CORPORATE ATS.) If you recruit hard-to-find people, find a product that lets you capture passive candidates with no contact info.

Support Rating

There is no easy "help" feature when you just need to figure out how to do something. Who has time to wade through videos, blogs, articles, etc. which you can't save and return to later with a keyword search.

We had two demos with a rep, when we tried to see if there were ways we could improve our iCIMS usage. The rep couldn't answer any of our questions and frequently didn't even seem to know what we were talking about (e.g. passive candidates versus active applicants).

Key Insights

Do you think iCIMS Talent Cloud delivers good value for the price?

Are you happy with iCIMS Talent Cloud's feature set?

Did iCIMS Talent Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of iCIMS Talent Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy iCIMS Talent Cloud again?

Likelihood to Recommend

If you are a staffing firm, or if you deal with hard-to-find passive candidates, or if you don't want to spend hours trying to figure out how to do the simplest things, or if you hate wasting time building Excel spreadsheets to track candidates (not metrics) for your clients, FORGET iCIMS.

Don't bother with iCIMS

Software Version

Overall Satisfaction with iCIMS Talent Acquisition Software Suite