iCIMS Customer Support is the best bar none!
Updated June 15, 2021

iCIMS Customer Support is the best bar none!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

iCIMS Recruit

Overall Satisfaction with iCIMS Talent Cloud

We utilize the many features of iCIMS to attract, pre-board and hire all new employees enterprise wide. The integrations provided by iCIMS to our payroll, content management, IT account provisioning, I9 and many other applications and processes is invaluable. iCIMS has allowed us to fully automate many processes that were previously manual. We've been able to move away from paper and to a fully digital environment. iCIMS made our most recent move to working fully remote a very smooth process.
  • Bulk Edits: The ability to perform a search on a set of criteria and impact a value on any field for all the records that match that criteria is a huge time savings not to mention it makes all changes consistent.
  • Customer Support: No matter how good the application is, customer support will be needed from time to time to either answer questions or guide you through making changes to your configurations. iCIMS Customer Support is simply the best bar none!
  • Assignment of On/Pre boarding tasks. The ability to assign tasks be it a review or completion of a document to the candidate or any other relative party allows all employees to be onboarded consistently and efficiently while ensuring compliance.
  • APIs: Your development staff has the code at their fingertips to pull any information out of iCIMS via APIs. Events that occur in iCIMS can also trigger external actions.
  • The wall between Recruiting Workflow and Onboarding Workflow make sending data from both in an integration or even on a report very challenging.
  • Allow skilled users access to the backend formulas and ability to change column headers for reports and integrations.
  • Allow rules based logic and auto-population at the field level. Conditional logic is a great start but putting a full rules engine underneath would be wonderful.
  • Allow field to field comparisons in reporting search criteria.
  • We were able to reduce the total candidate application time by 30%.
  • We have eliminated numerous manual activities by automating in iCIMS saving our HR service center many hours each week.
originally written months ago: iCIMS Customer Support sets the bar for other vendors. They are hands down the best vendor to work with for any issues, modifications, new integrations, etc. iCIMS Customer Support is the 'face' of the company and they are all professional, knowledgeable and ready to help. Post Covid Update: Support has really slipped at iCIMS over the last 6-9 months. It is not at all what it used to be and needs major improvement!!!

Do you think iCIMS Talent Cloud delivers good value for the price?


Are you happy with iCIMS Talent Cloud's feature set?


Did iCIMS Talent Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of iCIMS Talent Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy iCIMS Talent Cloud again?


iCIMS is well suited for publishing your jobs, tracking and dispositioning candidates, pre-boarding and then dispersing the relevant data out to all applicable systems.

iCIMS Feature Ratings

Job Requisition Management
Company Website Posting
Publish to Social Media
Job Search Site Posting
Customized Application Form
Resume Management
Duplicate Candidate Prevention
Candidate Search
Applicant Tracking
Task Creation and Delegation
Email Templates
User Permissions
Notifications and Alerts

Using iCIMS

Technical support not required
Well integrated
Quick to learn
Feel confident using
Unnecessarily complex
Difficult to use
Lots to learn
  • bulk edits
  • simple searches
  • dispositioning candidates
  • reporting on recruiting workflow and onboarding workflow in a single report
  • comparison of 2 fields as selection criteria in a search/report
  • annual applicant report that exceeds 50k records
I'm a technical person so I've been able to navigate fairly well. A less technical person would and does struggle to navigate between person and RW profiles.