iCIMS Customer Support is the best bar none!
Updated June 15, 2021
iCIMS Customer Support is the best bar none!
Score 10 out of 10
Vetted Review
Verified User
Software Version
iCIMS Recruit
Overall Satisfaction with iCIMS Talent Cloud
We utilize the many features of iCIMS to attract, pre-board and hire all new employees enterprise wide. The integrations provided by iCIMS to our payroll, content management, IT account provisioning, I9 and many other applications and processes is invaluable. iCIMS has allowed us to fully automate many processes that were previously manual. We've been able to move away from paper and to a fully digital environment. iCIMS made our most recent move to working fully remote a very smooth process.
- Bulk Edits: The ability to perform a search on a set of criteria and impact a value on any field for all the records that match that criteria is a huge time savings not to mention it makes all changes consistent.
- Customer Support: No matter how good the application is, customer support will be needed from time to time to either answer questions or guide you through making changes to your configurations. iCIMS Customer Support is simply the best bar none!
- Assignment of On/Pre boarding tasks. The ability to assign tasks be it a review or completion of a document to the candidate or any other relative party allows all employees to be onboarded consistently and efficiently while ensuring compliance.
- APIs: Your development staff has the code at their fingertips to pull any information out of iCIMS via APIs. Events that occur in iCIMS can also trigger external actions.
- The wall between Recruiting Workflow and Onboarding Workflow make sending data from both in an integration or even on a report very challenging.
- Allow skilled users access to the backend formulas and ability to change column headers for reports and integrations.
- Allow rules based logic and auto-population at the field level. Conditional logic is a great start but putting a full rules engine underneath would be wonderful.
- Allow field to field comparisons in reporting search criteria.
- We were able to reduce the total candidate application time by 30%.
- We have eliminated numerous manual activities by automating in iCIMS saving our HR service center many hours each week.
Do you think iCIMS Talent Cloud delivers good value for the price?
Yes
Are you happy with iCIMS Talent Cloud's feature set?
Yes
Did iCIMS Talent Cloud live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of iCIMS Talent Cloud go as expected?
I wasn't involved with the implementation phase
Would you buy iCIMS Talent Cloud again?
Yes
iCIMS Feature Ratings
Using iCIMS
Pros | Cons |
---|---|
Technical support not required Well integrated Consistent Quick to learn Feel confident using | Unnecessarily complex Difficult to use Lots to learn |
- bulk edits
- simple searches
- dispositioning candidates
- reporting on recruiting workflow and onboarding workflow in a single report
- comparison of 2 fields as selection criteria in a search/report
- annual applicant report that exceeds 50k records
Yes, but I don't use it