Great service when you need a lot of customization
June 15, 2021

Great service when you need a lot of customization

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

iCIMS Recruit

Overall Satisfaction with iCIMS Talent Cloud

We use iCIMS Talent Cloud to facilitate recruiting and onboarding across our organization.
  • Highly customizable based on the unique needs of our organization.
  • Really like the Text Engagement feature - has greatly improved communication.
  • Lots of integrations with platforms we use, like reference check and background check systems.
  • While corporate administrators can manage many functions, there are still a LOT of legacy systems that require you to submit a ticket, await a response for updates/changes.
  • The new version of iCIMS Talent Cloud that's in the process of being rolled out is lacking certain features that we use regularly. Use of the new version is optional, and we've been told those features will be added over time.
  • There's a high level of turnover among account managers/technical leads, and while we've enjoyed everyone we've worked with, constantly having to teach our contacts the way we do things is challenging.
  • Text Engagement has saved substantial time, especially in scheduling interviews, managing background checks and other general engagement.
  • Integration with PeopleSoft is generally helpful and a time saver, though it has a lot of flaws.
  • More and more, iCIMS Talent Cloud is breaking out individual components of its service, resulting in lots of different charges in order to have a comprehensive resource. For a non-profit, every dollar matters, so increasing costs do matter.
In my past job, I used PeopleSoft as both our ATS and HRIS. At my current employer, we use PeopleSoft as the HRIS and iCIMS Talent Cloud as the ATS. I greatly prefer the application management features of iCIMS Talent Cloud as well as the increased level of customization. However, there was a lot of setup and ongoing maintenance involved with that kind of platform. I know that's not everyone. For those who want a faster setup, simpler processes, or with more basic needs, you might consider other platforms.
In most circumstances, when I call into support I get a prompt (if not immediate) resolution. I've received excellent support and had positive experiences with each of our account managers... however, they change frequently, which is not ideal.

Do you think iCIMS Talent Cloud delivers good value for the price?

Not sure

Are you happy with iCIMS Talent Cloud's feature set?


Did iCIMS Talent Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of iCIMS Talent Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy iCIMS Talent Cloud again?


  • Well suited for location-specific posting jobs across multiple platforms.
  • Well suited for processing onboarding tasks/paperwork.
  • Well suited for receiving and managing the workflow of applications.
  • Not well suited for internal sourcing (ie: searching through applications/profiles we have on file - search function algorithms are poor).
  • Not well suited for multi-location, nationwide, or fully remote searches (talent pool notifications are bound to the geographic radius of a specific city and you cannot assign "remote" as a location).

iCIMS Feature Ratings

Job Requisition Management
Company Website Posting
Publish to Social Media
Job Search Site Posting
Customized Application Form
Resume Management
Duplicate Candidate Prevention
Candidate Search
Applicant Tracking
Task Creation and Delegation
Email Templates
User Permissions
Notifications and Alerts