Item: Icinga
Rating: 8
Author: Matthew Goodhall

Use Cases and Deployment Scope

Icinga is used by the hosting and support teams. To give us a dashboard for any current incidents but also to show warnings for us to react before it can become a bigger problem. We also make use of services such as certificate monitoring

Pros and Cons

Incident dashboard
Business processing
Stats

Decluttering - the dashboard seems to get very overwhelming
Segregation - would be helpful to split environments or clients into different areas
Alerting

Most Important Features

Centralised dashboard
Issue tracking
Reporting

Return on Investment

Proactive responses to issues before they happen
Reporting of all systems and being able to check against SLAs
Manageability of incidents

Alternatives Considered

Checkmk, Dynatrace, Nagios Core and Datadog

Installation and initial configuration is straight forward. However the system can grow in complexity very quickly, if not managed correctly.

Key Insights

Do you think Icinga delivers good value for the price?

Yes

Are you happy with Icinga's feature set?

Yes

Did Icinga live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Icinga go as expected?

Yes

Would you buy Icinga again?

Yes

Other Software Used

Untangle NG Firewall, pfSense, HAProxy, Cloudflare

Likelihood to Recommend

When incorporated with other services as part of the monitoring stack Icinga is very helpful. Although on its own you will need to keep the dashboard open to get the alerts making it less helpful. Making use of other services such as opsgenie, elastic search, kibana and graphana to name a few.

Honest small business review

Overall Satisfaction with Icinga